Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed and unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return:
You can request a return in two ways: sign in to your customer account on softlystyles.com, open the order and select "Request return", or email us at info@softlystyles.com with your order number. Once your return request is approved, we will send you the return address and instructions. Items sent back to us without first requesting a return will not be accepted.

Free Returns:
Returns are free of charge. We cover the return shipping costs for all approved returns, including international returns: we either provide a prepaid return label or reimburse your return shipping costs together with your refund. You receive a full refund of the purchase price.

Damaged, Defective or Incorrect Items:
If you receive a damaged, defective or incorrect item, please contact us at info@softlystyles.com as soon as possible after delivery, with photos of the issue. Once confirmed, we cover the return shipping costs and issue a full refund to your original payment method. We do not send replacement items; if you would still like the product, you are welcome to place a new order.

Lost Packages:
If your order is lost in transit, please contact us at info@softlystyles.com. Once we have confirmed with the carrier that the package is lost, we issue a full refund to your original payment method.

Non-returnable Items:
For hygiene reasons, underwear, thermal base layers and swimwear can only be returned unworn, with the original tags and any hygiene protection still attached. Items that have been worn, washed, altered or damaged after delivery, as well as gift cards, cannot be returned. If you have a question about a specific item, please contact us before sending it back.

Exchanges:
We do not offer direct exchanges. To get a different size or colour, simply return the item for a full refund and place a new order for the item you want.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@softlystyles.com