FAQ
Shipping & delivery
How much does shipping cost?
Shipping is free on every order, to every country we ship to, with no minimum order value.
When will my order arrive?
Orders are processed within 0–2 business days. Delivery then takes 8–16 business days to the US and Canada and 8–25 business days to Europe and the rest of the world. On every product page you can choose your country to see an estimated delivery date.
How can I track my order?
As soon as your order ships, you receive an email with your tracking number. The number becomes active within 24–48 hours. You can follow your parcel on our Track your order page.
Will I have to pay customs or import fees?
No. All prices include applicable taxes and import duties. If a carrier ever asks you to pay a fee on delivery, contact us and we will reimburse it.
Returns & refunds
What is your return policy?
You can return items within 30 days of receiving them. Returns are free: we provide a prepaid label or reimburse your return shipping costs. Items must be unworn, unwashed, with tags and in their original packaging.
How do I start a return?
Sign in to your account, open the order and select “Request return”, or email us at info@softlystyles.com with your order number. Once your request is approved, we send you the return address and instructions.
When will I get my refund?
After we receive and inspect your return, the refund is issued to your original payment method within 14 business days. Your bank may need a few extra days to show it.
Can I exchange an item for another size or colour?
We don’t offer direct exchanges. Simply return the item for a full refund and place a new order for the size or colour you want.
What if my item arrives damaged, defective or wrong?
Email us at info@softlystyles.com with photos of the issue as soon as possible after delivery. Once confirmed, we cover the return shipping and refund you in full.
What if my parcel is lost?
Contact us. Once the carrier confirms the parcel is lost, we refund your order in full.
Sizing
How do I find my size?
Open the “Size guide” on any product page and compare your body measurements with the chart. Fit can vary by style – if you are between two sizes, we recommend the larger one. And if it doesn’t fit, returns are free.
Orders & payment
Which payment methods do you accept?
Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed through a secure, encrypted checkout.
Can I change or cancel my order?
Contact us as soon as possible at info@softlystyles.com. If your order hasn’t shipped yet, we will do our best to change or cancel it.
How can I contact you?
Use the chat button in the corner of the page or email us at info@softlystyles.com. We reply as quickly as we can.