Shipping Policy - Soft Styles

Shipping Zones

We ship our products worldwide.

Shipping Costs

We offer complimentary shipping on all orders worldwide. No minimum order required.

Processing Time

All orders are processed within 0-2 business days. Orders are not shipped or delivered on weekends or holidays.

Delivery Times

EU & international destinations: 8-25 business days.

North America (US & Canada): 8-16 business days.

Delivery times are estimated and may vary depending on destination and external conditions.

Shipping Process

1. Order processing: 0-2 business days
2. Dispatch: You will receive your tracking number by email within 24-48 hours of shipping
3. Transit: Track your package online
4. Delivery: Please sign upon receipt

Shipping Methods

• International shipping — available worldwide via international courier services
• All packages include online tracking

Customs, Duties and Taxes

All prices include applicable taxes and import duties, so you will not pay any additional customs fees, import taxes or shipping costs on delivery. If a carrier ever asks you to pay such a fee, please contact us at info@softlystyles.com and we will reimburse it.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us at info@softlystyles.com as soon as possible after delivery, with photos of the issue. Once confirmed, we cover the return shipping costs and issue a full refund to your original payment method. We do not send replacement items; if you would still like the product, you are welcome to place a new order.

Lost Packages

If your order is lost in transit, please contact us at info@softlystyles.com. Once we have confirmed with the carrier that the package is lost, we issue a full refund to your original payment method.

Shipping Restrictions

• We do not ship to conflict zones
• Certain products may have export restrictions

Contact for Shipping

For questions about shipping, please contact us at info@softlystyles.com or +40769719361