Refund Policy - Soft Styles

🔄 Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns are free — we cover the return shipping costs and you receive a full refund.

🏷️ Conditions for Return

To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed and unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

📦 How to Start a Return

1. Sign in to your customer account on softlystyles.com, open the order and select "Request return" — or email us at info@softlystyles.com with your order number
2. Once your request is approved, we send you the return address and instructions
3. Pack the products in their original packaging and send them back
4. We inspect the returned products
5. We issue your full refund within a maximum of 14 business days after approval

Items sent back without first requesting a return will not be accepted.

💰 Free Returns

We cover the return shipping costs for all approved returns, including international returns: we either provide a prepaid return label or reimburse your return shipping costs together with your refund.

⚠️ Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us at info@softlystyles.com as soon as possible after delivery, with photos of the issue. Once confirmed, we cover the return shipping costs and issue a full refund to your original payment method. We do not send replacement items; if you would still like the product, you are welcome to place a new order.

📭 Lost Packages

If your order is lost in transit, please contact us at info@softlystyles.com. Once we have confirmed with the carrier that the package is lost, we issue a full refund to your original payment method.

🚫 Non-returnable Items

• For hygiene reasons, underwear, thermal base layers and swimwear can only be returned unworn, with the original tags and any hygiene protection still attached
• Items that have been worn, washed, altered or damaged after delivery cannot be returned
• Gift cards cannot be returned

🇪🇺 European Union — 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

💳 Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 14 business days.

🔄 Exchanges

We do not offer direct exchanges. To get a different size or colour, simply return the item for a full refund and place a new order for the item you want.

📞 Contact

For questions about returns, please contact us at info@softlystyles.com or +40769719361